This Privacy Policy explains how ph11e collects, uses, stores, and protects the personal information of players who register and use the ph11e platform at ph11e.org. ph11e is committed to responsible data handling in accordance with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
Your privacy matters at ph11e. We collect only the data we need to operate your account, process payments, verify your identity, and comply with applicable regulations. We do not sell your personal information to third parties for commercial purposes.
All data transmitted between your device and ph11e's servers is encrypted using industry-standard 256-bit SSL/TLS. This includes login credentials, KYC documents, and payment information. Your data in transit is protected from interception.
ph11e collects only the personal data necessary to provide platform services, complete KYC verification, process GCash and Maya transactions, and meet PAGCOR and Data Privacy Act obligations. We do not collect unnecessary data.
ph11e does not sell, rent, or trade your personal information to unaffiliated third parties for their own commercial or marketing purposes. Data sharing is limited to service providers who assist in operating the platform and regulatory disclosures required by law.
ph11e operates in compliance with Republic Act No. 10173 (Data Privacy Act of 2012), which grants Philippine citizens rights over their personal data including the right to access, correct, and request erasure of their information held by ph11e.
ph11e retains personal data only for as long as necessary to fulfill the purposes for which it was collected, plus the period required by applicable law and PAGCOR regulations. Account data is retained for a minimum of five years after account closure for regulatory compliance.
In the unlikely event of a data breach affecting your personal information, ph11e will notify affected players and the National Privacy Commission of the Philippines within 72 hours of becoming aware of the breach, in accordance with NPC requirements.
ph11e ("we," "us," or "our"), operator of the online gaming platform accessible at ph11e.org, is the Data Controller of the personal information collected from players who register, access, or use the ph11e platform. As Data Controller, ph11e determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out in compliance with the Republic of the Philippines' Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.
ph11e has designated a Data Protection Officer (DPO) responsible for overseeing data privacy compliance within the organisation. Contact details for the DPO are set out in Section 14 of this Policy.
ph11e collects personal data that is necessary, relevant, and not excessive in relation to the purposes for which it is collected and processed. The categories of personal data we collect include:
| Category | Data Points | Purpose |
|---|---|---|
| Registration Data | Full name, email address, mobile number, date of birth, password (hashed) | Account creation and authentication |
| Identity / KYC Data | Government-issued ID (UMID, PhilSys ID, Passport, Driver's License), ID photograph, selfie photograph | Age and identity verification per PAGCOR requirements |
| Financial Data | GCash number, Maya account, bank account details (for bank transfer methods), transaction history | Processing deposits and withdrawals; AML compliance |
| Device & Technical Data | IP address, device type, browser type, operating system, session timestamps, login location data | Security monitoring, fraud prevention, platform optimisation |
| Gaming Data | Game history, bet amounts, win/loss records, session durations, bonus activity | Platform operation, regulatory reporting, responsible gaming |
| Communication Data | Support chat transcripts, email correspondence, survey responses | Customer support, complaint resolution, service improvement |
| Preference Data | Responsible gaming settings, notification preferences, game favourites | Personalisation, responsible gaming compliance |
Sensitive Personal Information: Government-issued ID documents constitute sensitive personal information under RA 10173. ph11e processes this data solely for the purpose of KYC verification as required by PAGCOR. KYC documents are stored in encrypted form and accessed only by authorised compliance personnel.
ph11e collects personal data through the following means:
ph11e processes your personal data on the following legal grounds under RA 10173 and applicable privacy principles:
ph11e uses the personal data we collect for the following purposes:
ph11e does not sell, rent, or trade your personal information. We share personal data with third parties only in the following circumstances:
No cross-border data sales: ph11e does not transfer or disclose your personal data to overseas entities for commercial purposes. Overseas transfers, where they occur (e.g., for cloud infrastructure), are subject to appropriate safeguards and are limited to what is necessary for platform operation.
ph11e uses cookies and similar technologies (including local storage and session storage) on the ph11e Platform for the following purposes:
You may manage cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to log in and use the ph11e Platform. ph11e does not use third-party advertising cookies or retargeting pixels that share your data with unaffiliated advertising networks.
ph11e implements technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:
While ph11e takes all reasonable measures to protect your data, no electronic transmission or storage is entirely risk-free. Players are encouraged to use a strong, unique password for their ph11e Account and to enable two-factor authentication to reduce the risk of unauthorised access.
ph11e retains personal data for the period necessary to fulfil the purpose for which it was collected, plus any legally mandated retention period. Specific retention guidelines are as follows:
After applicable retention periods expire, ph11e securely deletes or anonymises personal data so that it can no longer be associated with a specific individual.
Under the Data Privacy Act of 2012 (RA 10173), ph11e players have the following rights with respect to their personal data:
To exercise any of the above rights, submit a written request to ph11e's Data Protection Officer at the contact details in Section 14. ph11e will respond within thirty (30) days of receiving a verified request. Identity verification may be required before processing access or erasure requests.
NPC complaint: If you believe ph11e has not addressed your data privacy concern adequately, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC). ph11e encourages players to contact our DPO first so we can resolve the matter directly.
The ph11e Platform is strictly intended for individuals who are 21 years of age or older in accordance with PAGCOR requirements. ph11e does not knowingly collect personal data from individuals below this age.
During registration, all players are required to confirm they are aged 21 or over. This declaration is subsequently verified through KYC identity document processing. Where ph11e discovers that personal data has been collected from an individual below 21 years of age, that data will be permanently deleted and the Account permanently closed.
If you believe a minor has registered on the ph11e Platform, please contact our support team immediately at [email protected].
ph11e's primary servers are located within the region. In operating the Platform, some personal data may be processed by third-party service providers whose infrastructure is located outside the Philippines — for example, cloud infrastructure providers and game streaming platforms.
Where personal data is transferred outside the Philippines, ph11e ensures that appropriate safeguards are in place to protect your data at a standard equivalent to that required under RA 10173. These safeguards include contractual data processing agreements incorporating standard privacy clauses and, where applicable, adequacy assessments of the recipient country's privacy framework.
ph11e does not transfer personal data to jurisdictions where adequate data protection standards cannot be established.
ph11e may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this Policy and take reasonable steps to notify registered players via in-platform notification or email.
Your continued use of the ph11e Platform after the effective date of a revised Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this Policy periodically. Archived versions of prior policies are available upon request from the DPO.
For questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ph11e, please contact our Data Protection Officer:
ph11e's Filipino support team is available 24/7 for general account queries. For formal data privacy requests under RA 10173, please email the DPO directly with "Data Privacy Request" in the subject line. ph11e will acknowledge receipt within 5 business days and provide a substantive response within 30 days.
Effective date: This Privacy Policy is effective as of 5 June 2026 and supersedes all prior versions. Continued use of the ph11e Platform constitutes acceptance of this Policy.
ph11e protects your privacy with 256-bit SSL, strict data minimisation, and full compliance with the Philippines' Data Privacy Act. Join over a million Filipino players who trust ph11e for secure online gaming. 21+ only.
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